At Candal Kebab Pizzeria, we strive to ensure every customer is satisfied with their experience. Our Refund Policy outlines the conditions under which refunds may be issued and how to request them. By using our services, you agree to the terms described below.

1. Eligibility for Refunds Refunds may be issued under the following conditions:

• If an incorrect item is delivered.

• If the food delivered is significantly different from what was ordered.

• If there are quality issues with the food, such as spoilage or contamination.

• If an order is canceled by us due to unforeseen circumstances.

2. Non-Refundable Situations Refunds will not be issued in the following cases:

• If you change your mind after the order has been prepared or delivered.

• If the dissatisfaction is based solely on personal taste preferences.

• If the issue is not reported within a reasonable time frame  within 24 hours of delivery or pickup.

3. How to Request a Refund To request a refund, please contact us as soon as possible with the following details:

• Your name and contact information.

• Order number or receipt.

• A description of the issue and supporting evidence. You can reach us. Our team will review your request and respond promptly.

4. Refund Process Once your refund request is approved, we will process the refund within a day. Refunds will be issued to the original payment method used at the time of purchase.

5. Replacement Option Instead of a refund, you may opt for a replacement item of equal value. Please let us know your preference when submitting your request.

6. Contact Us If you have any questions or need assistance with a refund, our team is here to help. Contact us at.

We value your trust and are committed to ensuring your satisfaction with every order. Thank you for choosing Candal Kebab Pizzeria.